Are you ready for the next holiday season?

Amid discussions about travel rebound, the travel industry is looking forward to the upcoming reopening and holiday season as a return opportunity. While the coming months still bring lots of variables, the travel industry’s readiness will greatly affect the shape of the upturn.


In order to capture early international travel and effectively support domestic travel, companies in this domain will need to be quick and flexible. Opportunities remain for those who can seize the reset moment accordingly.


Watch on-demand four insightful conversations with travel leaders and experts to discover how and where the travel industry will go as the pandemic recedes.

Episodes Available On-Demand

Bringing Back the Essence of Hospitality

It is imperative that the travel and hospitality sectors prepare for the eventual travel surge to come as a result of pent-up demand. Join Cindy Novotny as she shares her insights and best practices on preparing for the travel surge, helping your employees stay relevant and focused on the guests, and overcoming the impact of “The Great Resignation”.

Cindy Novotny

Radical Mentor, Author & Speaker

Master Connection Associates

Nailing the experience: how to transform customer support to be more efficient!

Learn how Wyndham Hotels & Resorts Group optimized and innovated their customer support to shift from traditional desk to omnichannel experience to ensure a continuous customer journey and flawless experience.

Janesh Patel

Group Vice President, Global Contact Center and Franchise System Support at Wyndham Hotels & Resorts Group

Progress is Opening the World of Travel

Join Craig Astridge as he shares his insights and findings from IATA’s economic forecasts and their new travel survey on the future of travel. He will dive deeper into how the industry is recovering, share industry perspectives along with timelines.

Craig Astridge

Director Global Sales, Commercial Product & Services at IATA

Time for Leaders to Fly Higher

Leadership in a changing world is challenging itself, especially on the edge of a crisis. Learn how to unlock full workforce potential through empathetic communication and agility.

Tatiana Quaife

Marketing Executive 

(Airbnb, Disney, P&G)

Learn from global thrivers and customer experience experts from the leading travel organizations on what constitutes the customer journey today, how to restore traveler confidence, and how to design the next set of customer-experience engagements.

Meet Our Speakers

Tatiana Quaife

Marketing Executive 

(Airbnb, Disney, P&G)

A purpose-driven inspirational speaker, coach, and thought-leader.

Janesh Patel

Group Vice President, Global Contact Center and Franchise System Support at Wyndham Hotels & Resorts Group

An inspirational leader, and an industry expert, transforming ideas into actionable programs.

Cindy Novotny

Radical Mentor, Author & Speaker

Master Connection Associates

A leader in the hospitality and travel industry

Craig Astridge

Director Global Sales, Commercial Product and Service Division

 at International Air Transport Association (IATA)

Global sales leader and expert with more than 10 years of travel industry experience. 

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